Praanadhaara (“we”, “our”, or “us”) owns and operates the website https://praanadhaara.wpcomstaging.com/ and the associated online store (collectively, the “Services”).

This Privacy Policy describes how Praanadhaara collects, uses, stores, and discloses your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

1. Personal Information We Collect

“Personal Information” refers to any information that identifies or can reasonably be linked to an individual.

We may collect the following categories of personal information:

• Contact Information: Name, billing address, shipping address, phone number, and email address.

• Payment Information: Payment method, transaction details, and payment confirmation (processed securely through third-party payment gateways).

• Account Information: Username, password, preferences, and settings.

• Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.

• Communications: Information shared when contacting customer support or communicating with us.

• Device Information: IP address, browser type, device identifiers, and network information.

• Usage Information: Information about how you interact with our website and Services.

2. Sources of Personal Information

We collect personal information:

• Directly from you when you place an order, create an account, or contact us;

• Automatically through cookies and similar technologies when you use our website;

• From service providers that help operate our business (such as payment and logistics partners), as permitted by law.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

a) Providing and Improving Our Services

• Processing orders and payments

• Managing customer accounts

• Shipping products and handling returns or refunds

• Personalizing your shopping experience

• Improving website functionality

b) Marketing and Promotions

• Sending promotional emails or offers

• Informing you about new products or updates

You may opt out of marketing communications at any time.

c) Security and Fraud Prevention

• Verifying transactions

• Preventing fraudulent or unauthorized activity

• Protecting users and our platform

d) Communication

• Responding to customer inquiries

• Providing customer support

e) Legal Compliance

• Complying with applicable laws and regulations

• Responding to lawful requests

• Enforcing our policies

4. Sharing of Personal Information

We may share your personal information:

• With trusted service providers such as payment processors and shipping partners;

• When required by law or legal process;

• To protect our rights, users, or Services;

• With your consent or at your request.

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content. You may manage cookies through your browser settings.

6. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If such data is identified, it will be deleted upon request.

7. Data Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal data only as long as necessary to:

• Fulfill orders

• Provide Services

• Meet legal obligations

• Resolve disputes

8. Your Rights

Subject to applicable Indian laws, you may have the right to:

• Access your personal information

• Request correction or deletion

• Opt out of marketing communications

Requests can be made using the contact details below. Identity verification may be required.

9. International Data Transfers

Your information may be stored or processed outside India. Appropriate safeguards are applied where required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.

11. Contact Information

Email: support@praanadhaara.shop

Phone: +91-9665064748

Address:

A-303, Tulsi Sankul Apartment,

Pune – 411013, Maharashtra, India